Unless otherwise stated, our products comes with 1-year warranty (not including glassware). Within the warranty period, we are able to send you free components for the purpose of replacement. We use Express shipping to minimize your system down time, and we will cover shipping fee. We might need your help to send the damaged component back to us, and the shipping fee is also on us.
We develop our products with modular design; so in most of the cases, you just need a qualified electrician on-site to finish the diagnosis/repair procedure with our guidance.
When necessary, customers can ship the damaged unit back to our factory or we can send our engineers to your facility and get the equipment fixed quickly.
When ordering a PSICO2 system, A representative will contact you to complete the purchase agreement and must be completed before the order will be processed.
Refunds must be submitted within to weeks of the order. See the sample purchase agreement below for more details.
2017 Sidekick Purchase Agreement.doc